IT Service Management Solutions for BMC Remedy

According to a recent Forrester Research study, BMC Remedy Service Desk has the ability to model and integrate with just about any environment. Xinify is a market leader in providing the expertise needed to help BMC Remedy customers achieve their most challenging IT Service Management goals and objectives. Our 360-degree approach spans strategic consulting, product implementation and integration, proprietary products and tools, deep functional and technical training, offshore development, and outsourced professional staffing.

Strategic Consulting

Xinify strategic consultants have extensive experience in all facets of ITSM planning. Our proprietary Xinify Assessment Methodology (eXAM) employs a proven methodology for quickly and accurately leading companies through this process. We help inventory, evaluate, compare, and define ITSM environments to build a clean roadmap with recommendations, then to measure progress and adjust the results. If the organization adheres to ITIL processes, or wishes to, the maturity model and resultant roadmap reflects this strategy.

eXAM ITSM Assessment and Roadmap (5-day intensive)
IT Infrastructure Library (ITIL) Assessment & Alignment Roadmap

Products & Tools

BMC's Atrium Configuration Management Database (CMDB) has become the basis for all ITSM 7 applications. Xinify is among the first to leverage this expertise to deliver tools, integration architecture, and applications. Our proprietary Xinify Integration Foundation (XIF) is a reusable engine with open adaptors and XML/web services connectors for point-to-point custom integration. XIF is used to integrate Remedy application data with other sources, including Microsoft SQL Server, Oracle, and CA Clarity.

Remedy Atrium CMDB Integration with Microsoft Systems Management Server using Enterprise Integration Engine
Remedy Enterprise Application Integration using XIF and Enterprise Integration Engine

Quickstart Programs

Xinify's Activity-Based Management Solution (ABMS) solves a specific but critical component of any successful ITSM solution - handling chargebacks based on actual work requests. ABMS captures costs at the asset, issue, or change request level, and then handles billing clients based on the business rules configured. It combines PPM best practices and Xinify proprietary ITSM tools for to facilitate complete IT Governance, thus optimizing demand on IT services.

Activity-Based Management/Chargeback Allocation Solution

Implementation Services

Leveraging best practices learned during years of Remedy ITSM implementations, Xinify's team of experts work with IT infrastructure and application teams to rapidly deploy each ITSM solution. Together, the team will handle initial configuration, software deployment, and data load. Xinify's experience then fills in missing tools & utilities, extends native functionality, fully automates workflows, develops custom application enhancements, and optimizes service delivery through analysis and trending.

Remedy Action Request System (ARS) 7 Platform Upgrade
Remedy ITSM 7 Suite Installations & Upgrades

Integration Services

Our proprietary Xinify Integration Foundation (XIF) is used to develop custom interfaces to ease the exchange of information - processes, data, or components - from disparate applications. Xinify's expertise in CA Clarity and other leading Project Portfolio Management applications through our PPM practice makes cross-application integration a snap. The Atrium Configuration Management Database (CMDB) is a critical component of optimizing success with ITSM 7.

Remedy Custom Interface Development using XIF
Remedy Integration with PPM Applications using XIF
Remedy Integration with Microsoft Systems Management Server (advanced/custom)
Remedy Atrium CMDB Data Population & Integration

Xinify University

Xinify offers customized onsite or online BMC Remedy training to deal with evolving educational needs. Using real-world learning materials, Xinify also provides ongoing monitoring and mentoring as needed to maximize the effectiveness of the project. Sessions are typically held over one or two days, at the customer's convenience.

Custom ITSM 7 Implementation Bootcamp
Remedy ITSM 7 Implementation Mentoring & Training

Xinify Professional Staffing (XPS)

Our XPS offerings complement and extend a client's help desk staff. Xinify's Remedy system administrators and consultants are available to work onsite and hands-on with existing IT personnel. ITIL certified implementers are also available to guide compliant processes and assist in trouble-shooting and risk mitigation. Our comprehensive ITSM solutions approach includes providing offshore and nearshore support to ensure customers receive the best value at an affordable price. Our India and Mexico development centers offer a Virtual Software Factory for rapid multi-lingual application localization projects.