IT SERVICE MANAGEMENT

Driven by an ever-increasing desire to cut costs and improve IT service and support, IT Operations is moving beyond the traditional ticket systems for incident management and shifting instead to leading application suites that offer a richer level of process support for the complete service lifecycle. According to Gartner Research, IT Service Management (ITSM) applications - when implemented as part of a strategic solutions approach - can help companies deliver exceptional value to the business by delivering IT services that support business demands while at the same time strengthening IT's core service-level mandates.

Xinify provides best-in-class solutions in support of all key IT Service Management functions - including

• Help desk
• Change management
• Asset management
• Service level agreements

Our practice is backed by Xinify's key partnerships with industry-leading ITSM application providers BMC and CA, and a string of successful implementations and solutions for blue chip customers. Xinify helps its customers improve day-to-day operations while effectively managing the availability, access, and reliability of IT resources - both fundamental to high-quality, cost-effective IT Management.

Xinify Strategic Consulting services include:

• ITSM Assessment and Workshop
• ITIL Assessment & ITIL v3.0 Upgrade and Alignment Roadmap
• CMDB Implementation
• Service Catalog implementation

Xinify Partner platform specific offerings include:

• BMC Remedy implementation & V7 Upgrade
• CA ITSM Implementation
• NetIQ Automation
• Alarm Point Notification

Xinify Proprietary tools based offerings include:

• Remedy/ CA Service Desk to CA Clarity integration using Xinify Integration Adaptors (XIF) for Incident Cost Tracking, Activity Based Management and Chargeback Allocation
• Remedy Interface to populate the Remedy Atrium CMDB (Altiris,Tivoli, SMS, AppManager)

Nearshore/Offshore services:

• Remedy Application Management Outsourcing (Mexico/India)